Marketing for local businesses

Get found. Get chosen. Bring customers back.

From Google Maps and AI search to social content and repeat visits, we help local businesses connect their marketing around one goal: more people choosing you.

For local businesses, from one location to a growing group.

Illustrative example
Example local businessGoogle Maps

Restaurant · 0.4 mi · Open now

DirectionsMenu
Google

“Booked for a birthday. Warm service and the sharing plates were the highlight.”

Sample review · Owner replied

Instagram ReelBehind the pass, Friday service

Tonight · 7:30 pm · 2 guests

Book a table
Channels your customers useGoogle MapsGoogleChatGPTGeminiInstagramFacebookTikTokReddit

Why it matters

Your next customer has more than one way to find you.

1

Get found

When someone searches nearby, asks for a recommendation, or discovers something new.

Google MapsChatGPTTikTok
2

Get chosen

When they compare your reviews, explore your content, and decide whether to book or visit.

Google reviewsInstagramReddit
3

Bring them back

When a timely message, a new offer, or a memorable experience gives them a reason to return.

EmailLoyaltyFacebook

We help these moments work together, with a clear role for every channel.

Not every customer follows the same path. Some skip straight from a search to a booking; others take weeks.

How we work

Understand the opportunity. Choose the priorities. Do the work.

01

Understand your business

We look at your locations, customers, online presence, and relevant competitors to identify where opportunities may be getting missed.

02

Build a focused plan

We recommend the work that fits your goals, explain why it matters, and agree on what to measure.

03

Execute and improve

We create, publish, manage, and refine the agreed work, with reporting that connects activity to customer actions wherever tracking allows.

Start with the priorities. Expand when there is a reason.

Agreed scopeClear approvalsVisibility into the work

What we offer

The capabilities to support the whole customer journey.

Your plan brings together the services your business needs, at a scope that makes sense for your goals.

Group A

Help customers find you

Illustrative example
Example local business

Open · Closes 10 pm · Menu · Book

Hours and photos up to date

Local Discovery & Google Business Profile

Make it easier for nearby customers to find accurate information and take the next step.

Maintain profiles, hours, categories, photos, and location information; track relevant local searches.

Google Maps
Illustrative example

Brunch near the station for a group of six?

Example local business takes group bookings and serves brunch until 3 pm.

Sources: website, Google profile

AI Visibility

Help people discover and understand your business when they use AI tools to research options.

Test relevant questions, identify visibility gaps, and improve useful website content and supporting sources.

ChatGPTGeminiGoogle
Illustrative example
Downtown location

Open today 11 am to 10 pm

Book a table

Website & Local SEO Content

Turn interest into an easy next step on your website.

Improve location pages, menus or service information, mobile usability, and booking or enquiry paths.

Illustrative example

Example local guide

Example directory

Example local business

Backlinks & Local Authority

Build a stronger presence across relevant local publications, directories, and guides.

Research opportunities, develop pitches, maintain listings, and pursue relevant earned coverage and links.

Group B

Give people a reason to choose you

Illustrative example
Short video storyboard
HookPrepPlateBook
Sample content calendar
ReelPhotoStory

Social Media Management

Show people what makes your business worth visiting.

Plan and produce content, publish consistently, and manage agreed community interactions.

InstagramFacebookTikTok
Illustrative example
@creator
@creator
@creator
Asset library
Brunch launch, 3 clipsUsage rights agreed
Patio evening, 5 photosUsage rights agreed
Chef interviewBrief in review

Creator & UGC Partnerships

Bring fresh perspectives and useful content into your marketing.

Find relevant creators, coordinate collaborations, develop briefs, and arrange content usage rights.

Illustrative example
Sample review

“Food was great but we waited a long time for a table even with a booking.”

Owner response

“Thank you for the honest feedback. Friday was busier than planned and we kept you waiting. We have changed how we hold tables for bookings, and we would be glad to welcome you back.”

Reviews & Reputation

Help potential customers understand the experience you deliver.

Respond to reviews in your voice, create ways to invite honest feedback, and surface recurring themes.

Google
Illustrative example

Anywhere good for a group dinner that takes bookings on a Saturday?

u/ExampleLocalBusinessBusiness

“We take group bookings up to 12 on Saturdays. Happy to answer questions about the menu if it helps you decide.”

Reddit & Community Presence

Participate in relevant conversations where people ask for local recommendations.

Monitor discussions, maintain a clearly branded presence, and contribute useful responses where appropriate.

Reddit
Group C

Reach customers and encourage another visit

Illustrative example
SponsoredExample local business · Book a table tonightGroup bookings, private dining, and weekend brunch. Reserve online.

Paid Local Search

Reach people actively searching for relevant businesses or services.

Build and manage search campaigns, relevant landing pages, and conversion tracking. Campaign management is billed separately from your media spend.

Google Ads
Illustrative example
Example local businessSponsored
New autumn menuBook now

Social Media Ads

Put compelling content and offers in front of relevant audiences.

Develop creative, manage campaigns, test audiences, and refine against agreed goals. Media spend is paid to the platform, not to us.

MetaInstagramTikTok
Illustrative example
Thanks for visitingSee what is new this month
Day 0 · WelcomeDay 7 · What regulars orderDay 30 · Reason to return

Email & Loyalty

Give existing customers a reason to come back.

Develop signup journeys, newsletters, welcome messages, reactivation campaigns, and loyalty communications.

Sample assessment

See what we would look at for your business.

Our opportunity assessment brings together observations, relevant comparisons, and a focused set of recommendations.

Opportunity assessment · Example local business
Illustrative assessment. Not client results.
What we observe

Location information is inconsistent

The Google Business Profile lists Sunday hours that differ from the website, the second location has no menu link, and the booking button points to a general enquiry page.

Google profile · Sunday 12 to 9 pmWebsite · Sunday 12 to 8 pmLocation 2 · No menu link
Why it matters

Small gaps make a visit harder to commit to

Someone comparing options on a Sunday evening sees two different closing times and no menu for the location nearest them. Each extra step is a moment to choose somewhere else.

What we recommend

Align every listing and shorten the path to booking

Set one source of truth for hours and update every profile from it. Add a menu link to each location and point the booking button directly at the reservation flow.

What we would trackDirection requests and booking-link clicks from each profile

Why Pulse

Section content ships in a later phase.

Ongoing

Section content ships in a later phase.

Get started

Section content ships in a later phase.